The Blog

Sep 7, 2008

The Highwinds Value Proposition 

by Maxim Porges @ 2:04 AM | Link | Feedback (0)

I thought this press release did a really good job of pointing out some of our strengths.

It's a press release of course, so apply salt to taste, but I think the following statement really communicates what we are about. It's great to see that the way Highwinds operates is so visible to our customers from the outside, looking in. This is a customer quote from Mark Snyder, COO of VirtuPoint in Los Angeles, CA.

"Highwinds has done a great job of acquiring good talent, and their teams have an obvious passion for what they do - both from a technology perspective and a company-wide commitment to customer service. Our customers' videos stream better, faster and more reliably now, Highwinds has been quick to accommodate our requests, and the next-to-real-time establishing of accounts is unprecedented in the industry."

The "quick to accommodate requests" statement is my favorite, since we really focus on this. Meeting new/customized customer needs is a big part of what we are about. In fact, one of the best parts of my job is interviewing customers for their direct feedback (both good and bad) for StrikeTracker, which is presented to executive management immediately in regular product planning meetings. We take customer input to heart, and work hard to make all of our products better to suit their needs. I especially relish these opportunities for direct customer interaction, since my team gets to determine how (and how soon) the resultant improvements are delivered to our customers to enjoy.